bjrsjjvkts™ · THE FLORAL COLLECTION
FAQ
Helpful answers, from choosing an arrangement to caring for it.
Are these real flowers?
No. All products in this collection are artificial floral decorations. They do not need watering, feeding or sunlight. They are not edible and are not toys.
Is a vase included?
Check the individual listing. Apricot Daybreak, Rosewater Garden and Autumn Petal are loose bouquets without a vase. Blue Hour Hydrangea and Meadow Notes include their vases; Quiet Orchid includes its pot, and Buttercup Table includes its planter.
Can I rearrange the stems?
The three loose bouquets have separate stems. Meadow Notes has removable flowers. Blue Hour Hydrangea, Lavender Letter, Quiet Orchid and Buttercup Table have secured or permanently installed stems: gently shape the exposed flowers and foliage without pulling them from the base.
Can I use these outside or near food?
The collection is for indoor decoration. Keep it dry and away from prolonged direct sunlight, flames, hot dishes and heating equipment. Do not place flowers directly on exposed food or use the decorative vessels for food or drink.
How do I clean them?
Dust gently with a soft brush and follow each listing’s instructions. Do not soak the flowers or add water to assembled arrangements. Remove the stems from Meadow Notes before cleaning its glass vases, then dry the vases fully before reinserting them.
Do hanging pieces include mounting hardware?
Hooks, door hangers and mounting hardware are not included. Use hardware suitable for the surface and actual weight. Keep hanging cords and trailing strands out of reach of children and pets; do not install above a crib or sleeping area.
When will my order arrive?
Allow 1–3 business days for processing and approximately 7–15 business days after dispatch for transit, or about 8–18 business days total. These are estimates. See our Shipping Policy.
How do returns and refunds work?
Contact us within 30 calendar days after delivery for an eligible voluntary return. Return review normally takes 1–3 business days. Inspection normally takes 2–5 business days after receipt; approved refunds are initiated within 1–3 business days after approval, followed by an additional 5–10 business days for bank posting. See the full policy.
Which payment methods can I use?
Available payment methods, delivery charges and applicable taxes appear at checkout. Contact us promptly for order changes or payment questions; cancellation cannot be guaranteed after dispatch.
Need a hand? Email service@bjrsjjvkts.com or call +86 15794910202.