bjrsjjvkts™ · THE FLORAL COLLECTION
Return & Refund Policy
A clear process if an item is not right for you.
1. Request a return
For an eligible change-of-mind return, contact service@bjrsjjvkts.com within 30 calendar days after delivery. Include your order number, reason and relevant photos. Complete requests are normally reviewed within 1–3 business days. Obtain return instructions before sending anything; the designated return address may differ from the business address.
2. Return condition
For voluntary returns, items should be unused, clean and in original condition, with their original packaging and included components where reasonably available. Flowers that have been cut, altered, soaked, stained or damaged through use may not qualify. Custom, personalized or clearly marked final-sale items may be excluded from voluntary returns if disclosed before purchase. Mandatory rights for faulty or misdescribed goods remain unaffected.
3. Damaged, incorrect or incomplete items
Contact us promptly with photographs of the item, packaging and shipping label. Do not discard damaged packaging until the issue is reviewed. Where a confirmed defect or our error is responsible, we will offer an appropriate replacement, missing component, refund or other legally required remedy and cover necessary reasonable return shipping or arrange an alternative.
4. Return postage
For change-of-mind returns or orders placed by mistake, customers generally pay return shipping unless agreed otherwise or required by law. Original shipping charges are generally not refundable on voluntary returns except where law requires. Confirm the return location before purchasing postage and consider a trackable service.
5. Inspection & refund timing
After an authorized return arrives, inspection normally takes 2–5 business days. We will notify you of approval or the reason for refusal. Approved refunds are normally initiated to the original payment method within 1–3 business days after approval. Your bank or payment provider may then need an additional 5–10 business days to post the funds. These are separate periods. Business days mean Monday through Friday, excluding public holidays; we will communicate material delays when practicable.
6. Cancellations, exchanges & consumer rights
Contact us promptly about cancellations or exchanges. Availability and order status affect what is possible; cancellation is not guaranteed after dispatch. Nothing in this policy limits any mandatory cancellation, return, refund or other consumer right under applicable law.
Need a hand? Email service@bjrsjjvkts.com or call +86 15794910202.